AI case study

VaySupport call analysis

Spotting bugs meant manually reviewing every call. AI now transcribes and categorizes issues to find trends, saving agents 300+ hours.

Published|5 months ago

Key results

Agent Time Savings
300+ hours

Result highlights

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The story

Context

A remote driving service in Las Vegas bridging car sharing and ride-hailing by using tele-drivers to deliver electric vehicles to residents and 40 million annual visitors.

Challenge

Identifying technical bugs and service issues required manually reviewing and categorizing customer support calls. This manual process was too...

Solution
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Quotes

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The company

Teledriven on-demand car rental and remote driving technology platform.

IndustryAutomotive & Mobility
LocationBerlin, Germany
Employees51-250
Founded2018

The AI provider

Cloud-based data warehousing, processing, and analytics platform.

IndustrySoftware & Platforms
LocationBozeman, MT, USA
Employees5K-10K
Founded2012

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