Analysts couldn't review 40-minute calls. A model now mines transcripts for intent, identifying queries self-service can solve.
The UK's largest tour operator and third-largest airline offers package holidays to over 75 destinations while processing thousands of daily customer communications.
Analysts could not manually review thousands of daily calls that often lasted up to 40 minutes, leaving critical data on customer intent and pain...
“I don’t think we could have gone down the LLM route at all without Cortex — not without the costs outweighing the benefits.”
Low-cost airline and package holiday provider for European leisure travel.
Cloud-based data warehousing, processing, and analytics platform.
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