Expertise was trapped with individuals. A shared AI memory now scales proven remediation patterns, boosting answer quality by 20%.
A global cybersecurity company safeguarding digital assets for enterprises, governments, and consumers across 65 countries.
Valuable investigation techniques and remediation strategies remained trapped with individual experts rather than benefiting the entire security...
“Companion began as an AI assistant to let customers explore vast amounts of security information across our portfolio through natural conversation—intelligently prioritizing threats, connecting disparate signals, and guiding analysts toward the most impactful actions. To meet this vision at scale, we leaned into AWS as the backbone for data and AI.”
Cybersecurity platform for cloud, endpoint, and network threat protection.
Cloud computing platform and on-demand infrastructure services.
Trend Micro's Security operations assistant is part of this use case:
Related implementations across industries and use cases
Users submitted tickets for known issues rather than sift through complex docs. Now, AI synthesizes sources into direct, cited answers.
Devs manually seeded context for complex tasks. Agents now retain memory for weeks, working independently after a single session.
Staff scoured dispersed docs to answer technical queries. An AI now scans internal data to provide answers in under a minute.
Siloed data kept model accuracy under 70%. A unified platform raised precision to >90%, cutting unnecessary security dispatches.
A small team manually investigated alerts across 35 AWS accounts. Now, engineers use AI chat to instantly pinpoint system anomalies.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Keyword bots bottlenecked 100 agents supporting millions. Now, AI resolves FAQs, freeing staff to mine chat logs for product feedback.
A 200% yearly data expansion bottlenecked global operations. Now, AI accelerates coding, drafts recipe cards, and resolves inquiries.
Legacy keyword search failed on typos and vague queries. Now, semantic AI interprets natural language and images to find exact items.
Expertise was trapped with individuals. A shared AI memory now scales proven remediation patterns, boosting answer quality by 20%.
A global cybersecurity company safeguarding digital assets for enterprises, governments, and consumers across 65 countries.
Valuable investigation techniques and remediation strategies remained trapped with individual experts rather than benefiting the entire security...
“Companion began as an AI assistant to let customers explore vast amounts of security information across our portfolio through natural conversation—intelligently prioritizing threats, connecting disparate signals, and guiding analysts toward the most impactful actions. To meet this vision at scale, we leaned into AWS as the backbone for data and AI.”
Cybersecurity platform for cloud, endpoint, and network threat protection.
Cloud computing platform and on-demand infrastructure services.
Trend Micro's Security operations assistant is part of this use case:
Related implementations across industries and use cases
Users submitted tickets for known issues rather than sift through complex docs. Now, AI synthesizes sources into direct, cited answers.
Devs manually seeded context for complex tasks. Agents now retain memory for weeks, working independently after a single session.
Staff scoured dispersed docs to answer technical queries. An AI now scans internal data to provide answers in under a minute.
Siloed data kept model accuracy under 70%. A unified platform raised precision to >90%, cutting unnecessary security dispatches.
A small team manually investigated alerts across 35 AWS accounts. Now, engineers use AI chat to instantly pinpoint system anomalies.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Keyword bots bottlenecked 100 agents supporting millions. Now, AI resolves FAQs, freeing staff to mine chat logs for product feedback.
A 200% yearly data expansion bottlenecked global operations. Now, AI accelerates coding, drafts recipe cards, and resolves inquiries.
Legacy keyword search failed on typos and vague queries. Now, semantic AI interprets natural language and images to find exact items.