Slow knowledge retrieval bottlenecked agents. Now, AI surfaces answers instantly, cutting call duration by 20%.
A global leader in outsourced digital services and customer experience employing over 40,000 staff members.
Engineering teams initially relied on flat files and Python scripts to manage embeddings for similarity searches. This architecture suffered from...
“Partnering with Pinecone empowers us to refine our GenAI capabilities, ensuring that our teammates have the necessary tools to excel. We optimize response times, enhance customer interactions, and foster a culture of efficiency and accuracy within our contact center thanks to Pinecone’s low-latency retrieval.”
Digital outsourcing for customer experience, AI operations, and content moderation.
Managed vector database for AI search, retrieval, and recommendation systems.
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