Slow knowledge retrieval bottlenecked agents. Now, AI surfaces answers instantly, cutting call duration by 20%.
A global leader in outsourced digital services and customer experience employing over 40,000 staff members.
Engineering teams initially relied on flat files and Python scripts to manage embeddings for similarity searches. This architecture suffered from...
“Partnering with Pinecone empowers us to refine our GenAI capabilities, ensuring that our teammates have the necessary tools to excel. We optimize response times, enhance customer interactions, and foster a culture of efficiency and accuracy within our contact center thanks to Pinecone’s low-latency retrieval.”
TaskUs's Customer support assistant is part of this use case:
Digital outsourcing for customer experience, AI operations, and content moderation.
Managed vector database for AI search, retrieval, and recommendation systems.
Related implementations across industries and use cases
Agents manually customized templates for inquiries. Now, AI drafts replies for review, freeing staff for complex cases.
Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
Fragmented AI pilots slowed support. Now, staff-sourced agents handle 89% of self-service requests and automate 37% of case workflows.
Agents manually customized templates for inquiries. Now, AI drafts replies for review, freeing staff for complex cases.
Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Slow knowledge retrieval bottlenecked agents. Now, AI surfaces answers instantly, cutting call duration by 20%.
A global leader in outsourced digital services and customer experience employing over 40,000 staff members.
Engineering teams initially relied on flat files and Python scripts to manage embeddings for similarity searches. This architecture suffered from...
“Partnering with Pinecone empowers us to refine our GenAI capabilities, ensuring that our teammates have the necessary tools to excel. We optimize response times, enhance customer interactions, and foster a culture of efficiency and accuracy within our contact center thanks to Pinecone’s low-latency retrieval.”
TaskUs's Customer support assistant is part of this use case:
Digital outsourcing for customer experience, AI operations, and content moderation.
Managed vector database for AI search, retrieval, and recommendation systems.
Related implementations across industries and use cases
Agents manually customized templates for inquiries. Now, AI drafts replies for review, freeing staff for complex cases.
Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
Fragmented AI pilots slowed support. Now, staff-sourced agents handle 89% of self-service requests and automate 37% of case workflows.
Agents manually customized templates for inquiries. Now, AI drafts replies for review, freeing staff for complex cases.
Rigid rules slowed complex queries. An AI agent now tracks card deliveries and answers 90% faster, resolving 70% of cases.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.