AI case study

Syracuse UniversityCampus data search

Decades of data were buried in rigid keyword searches. Now, custom AI agents let the campus query millions of records in natural language.

Published

Key results

Exam Score Increase
12 pts
Data Prep Time Reduction
6 weeks
vs 3 months

Result highlights

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The story

Context

A private research university with more than 20,000 students, managing decades of accumulated institutional data spanning donor relations, course scheduling, academic advising, and campus security.

Challenge

Departmental data rules had accumulated over decades without ever being formally documented, leaving few people able to explain how the university's...

Solution
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Scope & timeline

  • 394% growth in student peak daily active users
  • 214% growth in staff peak daily active users
  • 146% growth in faculty peak daily active users
  • 123 of 139 university leaders active on Claude

Quotes

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The company

Syracuse University logo

Syracuse University

syracuse.edu

Private research university offering undergraduate, graduate, and professional programs.

IndustryEducation & Training
LocationSyracuse, NY, USA
Employees5K-10K
Founded1870

The vendor

Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.

IndustrySoftware & Platforms
Location2 Pennsylvania Plaza, 10121, York, New York, United States
Employees1K-5K
Founded2021

Use case

Syracuse University's Campus data search is part of this use case:

Enterprise Search
162 case studies(+8% YoY)
Proven impact?
LowModerateVery Strong
3.3Moderate
3.2Moderatewithin Education & Training
4.3Moderatewithin Product Engineering

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