Fragmented systems bottlenecked reception at 17 hotels. Now, an AI concierge handles 24/7 remote check-ins and personalized upselling.
A Spanish specialty hotel chain operating 17 mountain properties with over 400 employees.
The organization struggled with a fragmented infrastructure of disconnected systems, which limited business visibility and caused long guest wait...
“With Dynamics 365 Business Central, we have centralized all of our operations, providing us with a single source of truth and one real-time business view.”
Mountain and ski hotel chain operating in the Pyrenees and Galicia.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Redefined key processes and integrated its PMS with Business Central for SNÖ Hotels.
Related implementations across industries and use cases
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Rigid bots failed on nuanced travel queries. A GenAI concierge now resolves thousands of weekly conversations, driving bookings.
Davos managers were buried in logistics for 3,000 leaders. An AI concierge now resolves 75% of inquiries, deployed in five weeks.
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Rigid bots failed on nuanced travel queries. A GenAI concierge now resolves thousands of weekly conversations, driving bookings.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Fragmented systems bottlenecked reception at 17 hotels. Now, an AI concierge handles 24/7 remote check-ins and personalized upselling.
A Spanish specialty hotel chain operating 17 mountain properties with over 400 employees.
The organization struggled with a fragmented infrastructure of disconnected systems, which limited business visibility and caused long guest wait...
“With Dynamics 365 Business Central, we have centralized all of our operations, providing us with a single source of truth and one real-time business view.”
Mountain and ski hotel chain operating in the Pyrenees and Galicia.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Redefined key processes and integrated its PMS with Business Central for SNÖ Hotels.
Related implementations across industries and use cases
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Rigid bots failed on nuanced travel queries. A GenAI concierge now resolves thousands of weekly conversations, driving bookings.
Davos managers were buried in logistics for 3,000 leaders. An AI concierge now resolves 75% of inquiries, deployed in five weeks.
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Rigid bots failed on nuanced travel queries. A GenAI concierge now resolves thousands of weekly conversations, driving bookings.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.