AI case study

Post BrothersLease renewals

Managing 236 expiring leases across spreadsheets bottlenecked teams. Now, AI automates follow-ups to secure faster resident decisions.

Published|9 months ago

Key results

Engagement Increase
>20%

Result highlights

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The story

Context

A leading vertically integrated real estate operator in Pennsylvania managing approximately 6,000 operating and pre-development units across a rapidly growing portfolio.

Challenge

The property management team relied on highly manual renewal workflows tracked across spreadsheets, emails, and a legacy property management system....

Solution
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The company

Post Brothers logo

Post Brothers

postrents.com

Residential real estate developer and property management firm.

IndustryReal Estate & Construction
LocationPhiladelphia, PA, USA
Employees51-250
Founded2006

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

Use case

Post Brothers's Lease renewals is part of this use case:

Agentic Customer Service
67 case studies(+135% YoY)
Proven impact?
LowModerateVery Strong
8.7Very strong
21.8Very strongwithin Real Estate & Construction
6.2Strongwithin Customer Service

69 AI case studies in Agentic Customer Service

101 AI case studies in Real Estate & Construction

432 AI case studies in Customer Service