AI case study

PodiumAutomated customer support

Engineers manually traced 30 LLM calls per chat. Support staff now tune behavior directly, cutting engineering intervention 90%.

Published|1 year ago

Key results

F1 Response Quality
98.6%
Engineering Intervention
90%

Result highlights

Unlock 2 result highlights

The story

Context

A communication platform enabling small businesses to connect with customers, where internal data shows responding within five minutes drives a 46% higher lead conversion rate.

Challenge

With 20-30 LLM calls per interaction, engineers struggled to pinpoint why the AI agent failed to recognize conversation endings, resulting in awkward...

Solution
Unlock full story

The company

AI lead management and communication platform for local businesses.

IndustrySoftware & Platforms
LocationLehi, UT, USA
Employees1K-5K
Founded2014

The AI provider

Framework and developer platform for building LLM-powered applications.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees11-50
Founded2022

Similar Case Studies

Related implementations across industries and use cases

604 AI case studies in Software & Platforms

1,356 AI case studies in Product Engineering