Staff scrambled across disconnected tools. AI now summarizes cases and drafts responses, cutting resolution time by 50%.
One of South Africa's first private higher education institutions, serving 20,000 students and 2,500 annual graduates through online distance learning programs.
Legacy systems siloed student data across email, phone, and separate ticketing platforms, preventing a unified view of support requests. Staff...
“A lot of our students are full-time, working professionals who aim to advance in their personal development and careers. Many are multitasking—also caring for parents, children, or siblings. We want to enable each student to be all that they can be by offering flexibility and support based on their unique online learning journey.”
Private higher education provider of accredited business and accounting programs.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Migrated Milpark to Dynamics 365 and configured its holistic omnichannel support desk.
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