Disconnected systems trapped buyer data and complicated B2B orders. Now, AI-powered commerce unifies buying across showrooms and screens.
A collective of high-end furniture brands managing tens of thousands of SKUs across physical showrooms, digital storefronts, and a global network of commercial dealers.
Consumer digital and physical purchasing environments operated in silos, trapping customer data in disconnected point solutions. On the commercial...
“We knew we needed to offer a white glove experience to shoppers, personalized to each and every customer to meet their unique needs. Embracing Salesforce’s AI-powered capabilities has given us an opportunity to create a unified experience across our portfolio of brands, including Herman Miller, Design Within Reach, and Knoll. We’re already seeing the increase in online sales and customer delight.”
MillerKnoll's Omnichannel commerce is part of this use case:
Modern furniture collective and manufacturer for office and residential spaces
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Dealers lost web leads to unanswered phone calls. Now, an AI SMS agent instantly books appointments 24/7 directly in Salesforce.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Rewriting technical summaries for 52,000 products was unscalable. AI optimized 10,000+ descriptions and enabled semantic search.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Rapid growth threatened to swamp a 24-person team. AI took over routine triage, freeing staff to focus entirely on high-value sales.
Data silos left field teams blind during outages. Now, scanning a QR code instantly delivers live diagnostics and AI-guided repair steps.
Minor updates required 3.5-hour re-recordings. Now, teams use AI avatars to regenerate training videos from slides in 30 minutes.
Sellers lost hours to manual research. AI agents now generate instant meeting briefs and follow-up emails, cutting prep time to minutes.
Manual credit pulls bottlenecked applications. AI now checks credit and sets rates instantly, handing ready clients to bankers.
Disconnected systems trapped buyer data and complicated B2B orders. Now, AI-powered commerce unifies buying across showrooms and screens.
A collective of high-end furniture brands managing tens of thousands of SKUs across physical showrooms, digital storefronts, and a global network of commercial dealers.
Consumer digital and physical purchasing environments operated in silos, trapping customer data in disconnected point solutions. On the commercial...
“We knew we needed to offer a white glove experience to shoppers, personalized to each and every customer to meet their unique needs. Embracing Salesforce’s AI-powered capabilities has given us an opportunity to create a unified experience across our portfolio of brands, including Herman Miller, Design Within Reach, and Knoll. We’re already seeing the increase in online sales and customer delight.”
MillerKnoll's Omnichannel commerce is part of this use case:
Modern furniture collective and manufacturer for office and residential spaces
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Dealers lost web leads to unanswered phone calls. Now, an AI SMS agent instantly books appointments 24/7 directly in Salesforce.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Rewriting technical summaries for 52,000 products was unscalable. AI optimized 10,000+ descriptions and enabled semantic search.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Rapid growth threatened to swamp a 24-person team. AI took over routine triage, freeing staff to focus entirely on high-value sales.
Data silos left field teams blind during outages. Now, scanning a QR code instantly delivers live diagnostics and AI-guided repair steps.
Minor updates required 3.5-hour re-recordings. Now, teams use AI avatars to regenerate training videos from slides in 30 minutes.
Sellers lost hours to manual research. AI agents now generate instant meeting briefs and follow-up emails, cutting prep time to minutes.
Manual credit pulls bottlenecked applications. AI now checks credit and sets rates instantly, handing ready clients to bankers.