Dealers lost web leads to unanswered phone calls. Now, an AI SMS agent instantly books appointments 24/7 directly in Salesforce.
A global leader in water solutions provides products and services to over 150 million people annually across 90 countries through an extensive dealer network.
The organization struggled to convert website inquiries into scheduled appointments because dealers relied on phone calls and voicemails to follow up...
“As soon as I saw what Capacity was doing, I immediately told a friend: I need to meet David and really understand what they’re doing because this could have a lot of great value for an organization like Culligan!”
Water softening, filtration, and drinking water systems for homes and businesses.
AI-powered support automation platform for customer and employee helpdesk tasks.
Culligan's Appointment scheduling is part of this use case:
Related implementations across industries and use cases
Sequential phone calls lacked privacy, driving no-shows. Now, AI SMS agents handle discreet scheduling while staff manage multiple texts.
A six-person team couldn't keep pace with 200 weekly leads. Now, AI agents execute initial outreach, freeing human reps to close deals.
Constant inquiries and poor routing kept agents stuck at desks. Now, AI fields 24/7 messages and maps efficient tours to cut travel time.
Constant inquiries and poor routing kept agents stuck at desks. Now, AI fields 24/7 messages and maps efficient tours to cut travel time.
Sales reps missed 200+ chats a month, leaving pipeline behind. An AI agent now qualifies leads 24/7, booking meetings for the human team.
Fragmented knowledge across 30 jurisdictions slowed work. Lawyers now use AI to draft and research, minimizing external counsel scope.
Minor updates required 3.5-hour re-recordings. Now, teams use AI avatars to regenerate training videos from slides in 30 minutes.
Sellers dug through scattered records for pricing and contracts. Now, they ask a voice AI to instantly generate visual dashboards.
Manual credit pulls bottlenecked applications. AI now checks credit and sets rates instantly, handing ready clients to bankers.
Dealers lost web leads to unanswered phone calls. Now, an AI SMS agent instantly books appointments 24/7 directly in Salesforce.
A global leader in water solutions provides products and services to over 150 million people annually across 90 countries through an extensive dealer network.
The organization struggled to convert website inquiries into scheduled appointments because dealers relied on phone calls and voicemails to follow up...
“As soon as I saw what Capacity was doing, I immediately told a friend: I need to meet David and really understand what they’re doing because this could have a lot of great value for an organization like Culligan!”
Water softening, filtration, and drinking water systems for homes and businesses.
AI-powered support automation platform for customer and employee helpdesk tasks.
Culligan's Appointment scheduling is part of this use case:
Related implementations across industries and use cases
Sequential phone calls lacked privacy, driving no-shows. Now, AI SMS agents handle discreet scheduling while staff manage multiple texts.
A six-person team couldn't keep pace with 200 weekly leads. Now, AI agents execute initial outreach, freeing human reps to close deals.
Constant inquiries and poor routing kept agents stuck at desks. Now, AI fields 24/7 messages and maps efficient tours to cut travel time.
Constant inquiries and poor routing kept agents stuck at desks. Now, AI fields 24/7 messages and maps efficient tours to cut travel time.
Sales reps missed 200+ chats a month, leaving pipeline behind. An AI agent now qualifies leads 24/7, booking meetings for the human team.
Fragmented knowledge across 30 jurisdictions slowed work. Lawyers now use AI to draft and research, minimizing external counsel scope.
Minor updates required 3.5-hour re-recordings. Now, teams use AI avatars to regenerate training videos from slides in 30 minutes.
Sellers dug through scattered records for pricing and contracts. Now, they ask a voice AI to instantly generate visual dashboards.
Manual credit pulls bottlenecked applications. AI now checks credit and sets rates instantly, handing ready clients to bankers.