Response times stretched to six days. Generative AI now automates carrier checks to resolve tickets in two hours.
A global leader in high-fidelity hearing protection experienced explosive growth that overwhelmed its hybrid support model of outsourced agents and scripted chatbots.
First response times stretched to six days and backlogs exceeded 1,000 tickets during peak periods, while agents wasted time manually checking...
“With automation, our job has changed. Instead of managing people, we manage a system. We need different skills—automation, conversation design, and technical understanding—but it’s also incredibly rewarding because we see immediate impact.”
Designer earplugs for noise sensitivity, sleep, focus, and live events.
AI customer service automation platform for messaging, voice, and email.
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