AI case study

Jacaranda HealthPatient support

Surging texts buried urgent cases. Swahili-trained AI answers 70% of queries, freeing nurses to focus on high-risk symptoms.

Published

Key results

Daily Questions Handled
10k-12k
vs 100 questions daily answered by a single agent
Questions Automated
70%
Prenatal Visit Attendance
20%

Result highlights

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The story

Context

A non-profit healthcare organization partners with African governments to provide SMS-based maternal health support to mothers who often live hours from the nearest clinic.

Challenge

A planned one-way notification service evolved into a two-way dialogue, overwhelming a manual help desk that could not scale to handle surging...

Solution
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Quotes

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The company

Jacaranda Health logo

Jacaranda Health

jacarandahealth.org

Maternal and newborn health solutions for public health systems in Africa.

IndustryNon-Profit & Social Impact
LocationNairobi, Kenya
Employees51-250
Founded2011

The vendor

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

Use case

Jacaranda Health's Patient support is part of this use case:

Customer Support Assistant
230 case studies(+3% YoY)
Proven impact?
Average
3.2Typical
3.2Typicalwithin Non-Profit & Social Impact
3.2Typicalwithin Product Engineering

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