AI case study

ISS North AmericaHigh-volume hiring

Complex portals stretched hiring to 65 days. Now, an AI agent screens and schedules via SMS, freeing recruiters to focus on people.

Published|3 days ago

Key results

Recruiter Time Savings
10,000+ hours
Time-to-Hire Reduction
85%
Application Completion Rate
97%

Result highlights

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The story

Context

A global facility management provider with over 350,000 employees must hire thousands of frontline workers annually across the U.S. to operate offices, hospitals, and airports.

Challenge

Manual screening and scheduling stretched the frontline time-to-hire to 65 days, leaving essential facilities understaffed. Additionally, complex...

Solution
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Scope & timeline

  • 35% of candidate conversations outside business hours

Quotes

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Use case

ISS North America's High-volume hiring is part of this use case:

Talent Acquisition
65 case studies(+110% YoY)
Proven impact?
LowModerateVery Strong
4.3Moderate
5.8Strongwithin Real Estate & Construction
4.0Moderatewithin HR

The company

ISS North America logo

ISS North America

issworld.com

Facility management and workplace experience services provider.

IndustryReal Estate & Construction
LocationSan Antonio, TX, USA
Employees50K-100K
Founded1901

The vendor

Cloud platform for enterprise human resources, finance, and business planning.

IndustrySoftware & Platforms
LocationPleasanton, CA, USA
Employees10K-50K
Founded2005

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