Manual phones bottlenecked support when daily calls surged 30x. Now, AI fields routine chats, freeing human guides to help high-risk youth.
A South African nonprofit social enterprise addressing a critical youth unemployment crisis where over 56% of young people, or more than 9 million individuals, are not in employment, education, or training.
Contact center delivery was decentralized and relied on manual processes with physical desk phones. When the pandemic hit, the organization had to...
“Harambee exists to help tackle the youth unemployment crisis. We aim to do this by being a powerhouse of innovation, embracing disruptive technologies like conversational AI as a force multiplier for human impact.”
Social enterprise connecting unemployed youth to job opportunities and training.
AI-powered customer experience orchestration platform for contact centers.
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