Manual phones bottlenecked support when daily calls surged 30x. Now, AI fields routine chats, freeing human guides to help high-risk youth.
A South African nonprofit social enterprise addressing a critical youth unemployment crisis where over 56% of young people, or more than 9 million individuals, are not in employment, education, or training.
Contact center delivery was decentralized and relied on manual processes with physical desk phones. When the pandemic hit, the organization had to...
“Harambee exists to help tackle the youth unemployment crisis. We aim to do this by being a powerhouse of innovation, embracing disruptive technologies like conversational AI as a force multiplier for human impact.”
Harambee Youth Employment Accelerator's Customer support is part of this use case:
Social enterprise connecting unemployed youth to job opportunities and training.
AI-powered customer experience orchestration platform for contact centers.
Related implementations across industries and use cases
Davos managers were buried in logistics for 3,000 leaders. An AI concierge now resolves 75% of inquiries, deployed in five weeks.
Working students lacked after-hours support. Now, AI agents resolve routine 24/7 queries, freeing staff to proactively guide enrollments.
Language barriers slowed global support. AI now generates 3 instant replies for agent review, cutting handle times 20%.
Davos managers were buried in logistics for 3,000 leaders. An AI concierge now resolves 75% of inquiries, deployed in five weeks.
Working students lacked after-hours support. Now, AI agents resolve routine 24/7 queries, freeing staff to proactively guide enrollments.
Fragmented CRM data and manual spreadsheets bottlenecked a lean team. Now, staff use AI to clean records, segment donors, and draft emails.
Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Manual phones bottlenecked support when daily calls surged 30x. Now, AI fields routine chats, freeing human guides to help high-risk youth.
A South African nonprofit social enterprise addressing a critical youth unemployment crisis where over 56% of young people, or more than 9 million individuals, are not in employment, education, or training.
Contact center delivery was decentralized and relied on manual processes with physical desk phones. When the pandemic hit, the organization had to...
“Harambee exists to help tackle the youth unemployment crisis. We aim to do this by being a powerhouse of innovation, embracing disruptive technologies like conversational AI as a force multiplier for human impact.”
Harambee Youth Employment Accelerator's Customer support is part of this use case:
Social enterprise connecting unemployed youth to job opportunities and training.
AI-powered customer experience orchestration platform for contact centers.
Related implementations across industries and use cases
Davos managers were buried in logistics for 3,000 leaders. An AI concierge now resolves 75% of inquiries, deployed in five weeks.
Working students lacked after-hours support. Now, AI agents resolve routine 24/7 queries, freeing staff to proactively guide enrollments.
Language barriers slowed global support. AI now generates 3 instant replies for agent review, cutting handle times 20%.
Davos managers were buried in logistics for 3,000 leaders. An AI concierge now resolves 75% of inquiries, deployed in five weeks.
Working students lacked after-hours support. Now, AI agents resolve routine 24/7 queries, freeing staff to proactively guide enrollments.
Fragmented CRM data and manual spreadsheets bottlenecked a lean team. Now, staff use AI to clean records, segment donors, and draft emails.
Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.