Manual phones bottlenecked support when daily calls surged 30x. Now, AI fields routine chats, freeing human guides to help high-risk youth.
A South African nonprofit social enterprise addressing a critical youth unemployment crisis where over 56% of young people, or more than 9 million individuals, are not in employment, education, or training.
Contact center delivery was decentralized and relied on manual processes with physical desk phones. When the pandemic hit, the organization had to...
“Harambee exists to help tackle the youth unemployment crisis. We aim to do this by being a powerhouse of innovation, embracing disruptive technologies like conversational AI as a force multiplier for human impact.”
Social enterprise connecting unemployed youth to job opportunities and training.
AI-powered customer experience orchestration platform for contact centers.
Harambee Youth Employment Accelerator's Customer support is part of this use case:
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Agents pieced together borrower info from scattered systems, delaying help for days. Now, an AI copilot helps them resolve cases 56% faster.
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Manual phones bottlenecked support when daily calls surged 30x. Now, AI fields routine chats, freeing human guides to help high-risk youth.
A South African nonprofit social enterprise addressing a critical youth unemployment crisis where over 56% of young people, or more than 9 million individuals, are not in employment, education, or training.
Contact center delivery was decentralized and relied on manual processes with physical desk phones. When the pandemic hit, the organization had to...
“Harambee exists to help tackle the youth unemployment crisis. We aim to do this by being a powerhouse of innovation, embracing disruptive technologies like conversational AI as a force multiplier for human impact.”
Social enterprise connecting unemployed youth to job opportunities and training.
AI-powered customer experience orchestration platform for contact centers.
Harambee Youth Employment Accelerator's Customer support is part of this use case:
Related implementations across industries and use cases
Agents pieced together borrower info from scattered systems, delaying help for days. Now, an AI copilot helps them resolve cases 56% faster.
Davos managers were buried in logistics for 3,000 leaders. An AI concierge now resolves 75% of inquiries, deployed in five weeks.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Agents pieced together borrower info from scattered systems, delaying help for days. Now, an AI copilot helps them resolve cases 56% faster.
Davos managers were buried in logistics for 3,000 leaders. An AI concierge now resolves 75% of inquiries, deployed in five weeks.
Field teams couldn't support 100,000 remote farmers. Now, an AI agent answers routine crop questions, routing complex cases to experts.
Drafting grant proposals took hours, limiting new outreach. Now, AI generates tailored drafts so staff can focus on the narrative.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.