Davos managers were buried in logistics for 3,000 leaders. An AI concierge now resolves 75% of inquiries, deployed in five weeks.
A global non-profit organization hosts an annual five-day meeting in Davos uniting 3,000 leaders across 300 sessions and five marquee themes.
Engagement managers spent excessive time on administrative logistics for their assigned delegations instead of facilitating high-value introductions....
“Our goal is to create the right environment — physically and digitally — for change-makers to connect. Agentforce helps them get answers in seconds, so they can focus on what matters: relationships and dialogues that drive real-world impact.”
International organization for public-private cooperation on global issues.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
World Economic Forum's Event concierge is part of this use case:
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Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
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Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Davos managers were buried in logistics for 3,000 leaders. An AI concierge now resolves 75% of inquiries, deployed in five weeks.
A global non-profit organization hosts an annual five-day meeting in Davos uniting 3,000 leaders across 300 sessions and five marquee themes.
Engagement managers spent excessive time on administrative logistics for their assigned delegations instead of facilitating high-value introductions....
“Our goal is to create the right environment — physically and digitally — for change-makers to connect. Agentforce helps them get answers in seconds, so they can focus on what matters: relationships and dialogues that drive real-world impact.”
International organization for public-private cooperation on global issues.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
World Economic Forum's Event concierge is part of this use case:
Related implementations across industries and use cases
Manual reviews took 8 weeks. AI agents now score matches on shared values and longevity, projected to cut wait times by 50%.
Two staff manually routed urgent goods. An AI agent now automates matching for 10k+ partners, distributing relief 3x faster.
Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
Field teams couldn't support 100,000 remote farmers. Now, an AI agent answers routine crop questions, routing complex cases to experts.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Drafting grant proposals took hours, limiting new outreach. Now, AI generates tailored drafts so staff can focus on the narrative.
Manual grading bottlenecked 60-student classes. Claude now evaluates handwritten photos and generates personalized, bilingual feedback.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.