Scripted roleplays failed to mimic unpredictable live calls. Now, agents practice high-stakes scenarios with lifelike AI voice simulators.
A global data analytics and digital operations company manages contact center onboarding and workforce development for enterprise customer support teams.
Traditional scripted roleplays and trainer-led onboarding sessions failed to replicate the complexity and unpredictability of real customer...
“For training to work, the simulation has to feel real. ElevenLabs delivered the emotional nuance, low latency, and voice stability we needed to make every interaction immersive and believable. It has significantly improved onboarding and training.”
Data analytics and AI-led business process management and digital solutions.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
EXL's Customer support training is part of this use case:
Related implementations across industries and use cases
Role-play felt awkward and inauthentic. AI agents now simulate realistic calls, coaching reps on tone and objections at scale.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Coaching couldn't keep pace across 30+ markets. AI voice agents let reps rehearse client calls in 15+ languages, on demand.
Outsourced videos and live classes delayed product launches. Now, trainers use AI avatars to generate short digital courses in-house.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.
Scripted roleplays failed to mimic unpredictable live calls. Now, agents practice high-stakes scenarios with lifelike AI voice simulators.
A global data analytics and digital operations company manages contact center onboarding and workforce development for enterprise customer support teams.
Traditional scripted roleplays and trainer-led onboarding sessions failed to replicate the complexity and unpredictability of real customer...
“For training to work, the simulation has to feel real. ElevenLabs delivered the emotional nuance, low latency, and voice stability we needed to make every interaction immersive and believable. It has significantly improved onboarding and training.”
Data analytics and AI-led business process management and digital solutions.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
EXL's Customer support training is part of this use case:
Related implementations across industries and use cases
Role-play felt awkward and inauthentic. AI agents now simulate realistic calls, coaching reps on tone and objections at scale.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Coaching couldn't keep pace across 30+ markets. AI voice agents let reps rehearse client calls in 15+ languages, on demand.
Outsourced videos and live classes delayed product launches. Now, trainers use AI avatars to generate short digital courses in-house.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.