Scripted roleplays failed to mimic unpredictable live calls. Now, agents practice high-stakes scenarios with lifelike AI voice simulators.
A global data analytics and digital operations company manages contact center onboarding and workforce development for enterprise customer support teams.
Traditional scripted roleplays and trainer-led onboarding sessions failed to replicate the complexity and unpredictability of real customer...
“For training to work, the simulation has to feel real. ElevenLabs delivered the emotional nuance, low latency, and voice stability we needed to make every interaction immersive and believable. It has significantly improved onboarding and training.”
EXL's Customer support training is part of this use case:
Data analytics and AI-led business process management and digital solutions.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Related implementations across industries and use cases
Shadowing took weeks yet left agents unprepared. Now, hires practice safely against AI voices mimicking real emotions and accents.
Fragmented AI pilots slowed support. Now, staff-sourced agents handle 89% of self-service requests and automate 37% of case workflows.
Role-play felt awkward and inauthentic. AI agents now simulate realistic calls, coaching reps on tone and objections at scale.
Shadowing took weeks yet left agents unprepared. Now, hires practice safely against AI voices mimicking real emotions and accents.
Manual roleplays bottlenecked managers, leaving reps to practice on live calls. Now, reps rehearse against realistic AI personas.
Building an air conditioner every seven seconds outpaced manual assembly. Now, 2,000 AI agents run three automated factories 24/7.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.
Manual scheduling and phone tag bottlenecked hourly hiring. Now, an AI text assistant instantly screens and books candidates 24/7.
Scripted roleplays failed to mimic unpredictable live calls. Now, agents practice high-stakes scenarios with lifelike AI voice simulators.
A global data analytics and digital operations company manages contact center onboarding and workforce development for enterprise customer support teams.
Traditional scripted roleplays and trainer-led onboarding sessions failed to replicate the complexity and unpredictability of real customer...
“For training to work, the simulation has to feel real. ElevenLabs delivered the emotional nuance, low latency, and voice stability we needed to make every interaction immersive and believable. It has significantly improved onboarding and training.”
EXL's Customer support training is part of this use case:
Data analytics and AI-led business process management and digital solutions.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Related implementations across industries and use cases
Shadowing took weeks yet left agents unprepared. Now, hires practice safely against AI voices mimicking real emotions and accents.
Fragmented AI pilots slowed support. Now, staff-sourced agents handle 89% of self-service requests and automate 37% of case workflows.
Role-play felt awkward and inauthentic. AI agents now simulate realistic calls, coaching reps on tone and objections at scale.
Shadowing took weeks yet left agents unprepared. Now, hires practice safely against AI voices mimicking real emotions and accents.
Manual roleplays bottlenecked managers, leaving reps to practice on live calls. Now, reps rehearse against realistic AI personas.
Building an air conditioner every seven seconds outpaced manual assembly. Now, 2,000 AI agents run three automated factories 24/7.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.
Manual scheduling and phone tag bottlenecked hourly hiring. Now, an AI text assistant instantly screens and books candidates 24/7.