Live crisis training is risky. A Llama 2 simulator now lets 50+ volunteers practice high-stakes chats safely before helping real people.
A nonprofit mental health service supporting over 1.3 million text-based crisis conversations annually across the US, UK, Canada, and Ireland.
Fragmented data silos hindered real-time decision-making, and traditional training methods could not safely simulate high-stakes crisis scenarios....
“Databricks was a big part of making sure we have a platform that can handle the immense scale ahead of us. How do we provide crisis counselors with all of the training and support they need in real time so that they can better help a person in need? We’re doing that with data-driven innovation, but now we want to take our products and services and cover more geographies and more people.”
24/7 text-based mental health support and crisis intervention services.
Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.
Related implementations across industries and use cases
Role-plays bottlenecked veteran support. Tuned by experts, an AI simulator now safely preps counselors with 93% positive feedback.
Legacy systems buckled under 275B events. Now, thousands of AI models tailor email timing to raise $350M for nonprofits.
Care package logistics took weeks of manual work. Staff now verify AI-generated lists and resources, finishing in under a day.
Tracking relied on static docs and voicemail. Centralized logs and AI search now coordinate transplants, increasing capacity 4x.
Staff manually searched websites for 30 minutes per report. AI now scours the web to build interview guides in five minutes.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.