AI case study

Covered CaliforniaKnowledge search

A travel policy check meant four systems. Glean unified 13 years of docs and mirrored the existing security model—no parallel build needed.

Published

Key results

Weekly Time Savings
4-6 hours

Result highlights

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The story

Context

California's only ACA health insurance marketplace, where state residents access federal and state premium subsidies, operating across 14 divisions with 13 years of policy documentation spread across a complex multi-system environment.

Challenge

Staff needed to search across a fragmented network of systems for routine information, sometimes checking four separate sources just to get an answer...

Solution
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Scope & timeline

  • Glean expanded to 1,500 employees enterprise-wide

Quotes

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The company

Covered California logo

Covered California

coveredca.com

State-run health insurance marketplace for California residents and small businesses.

IndustryGovernment & Public Sector
LocationSacramento, CA, USA
Employees1K-5K
Founded2010

The vendor

AI-powered enterprise search and assistant platform for workplace knowledge.

IndustrySoftware & Platforms
LocationPalo Alto, CA, USA
Employees251-1K
Founded2019

Use case

Covered California's Knowledge search is part of this use case:

Enterprise Search
165 case studies(-8% YoY)
Proven impact?
LowModerateVery Strong
3.2Moderate
2.8Lowwithin Knowledge Management

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