AI case study

Cancer Council NSWPolicy guidance

Policy guidance lived in SharePoint, colleague memories, or outdated versions. Genie now delivers approved, cited answers in seconds.

Published

Result highlights

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The story

Context

Australia's leading cancer charity, with approximately 475 employees across corporate, frontline, and people-management roles, where policy and procedure guidance underpins daily decisions in sensitive and time-pressured situations.

Challenge

Staff searching for policy answers relied on SharePoint searches, colleague questions, or memory of previous versions, producing inconsistent...

Solution
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Quotes

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The company

Cancer Council NSW logo

Cancer Council NSW

cancercouncil.com.au

Cancer charity providing support services, education, and research funding.

IndustryNon-Profit & Social Impact
LocationWoolloomooloo, NSW, Australia
Employees251-1K
Founded1955

The implementation partner

Engage Squared logo

Engage Squared

engagesq.com
Role in this case study

Designed and delivered Genie, an AI policy agent in Teams, for Cancer Council NSW

IndustryTechnology
LocationMelbourne, Victoria, Australia
Employees51-250
Founded2012

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

Cancer Council NSW's Policy guidance is part of this use case:

Enterprise Search
163 case studies(+4% YoY)
Proven impact?
LowModerateVery Strong
3.3Moderate
1.2Lowwithin Non-Profit & Social Impact
2.9Lowwithin Knowledge Management

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