Call reviews were manual and subjective. AI now analyzes 70k monthly interactions, ensuring bias-free evaluation for every client.
One of Argentina’s most prominent public financial institutions, serving over one million customers with a strong presence in Buenos Aires.
Manual processes like listening to call recordings and extracting data from documents consumed significant staff hours. The bank needed to improve...
“We defined a clear strategy with Microsoft 365 Copilot to improve productivity, incorporated Copilot Studio to develop specific agents, and scaled with solutions on Microsoft Azure. This structure allowed us to deploy a well-organized and effective roadmap to integrate AI across all levels of the bank.”
Public bank providing retail and corporate financial services in Argentina.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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