Updates lagged 5 days, forcing managers to hunt for answers. GenAI now indexes regs in hours, driving an 8x surge in manager queries.
One of Brazil's largest financial institutions operates a virtual assistant that serves both digital clients and internal branch managers across a vast banking network.
Updating the assistant's knowledge base with new regulations was a manual process that took 3 to 5 days to complete. This latency forced branch...
“It was very new and challenging. We had to make a solution in a dynamic market with many changes, but we successfully brought all these innovations to BIA.”
Retail and commercial bank for individuals and businesses in Brazil.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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