Customers waited 30 minutes while agents dug through apps. AI now answers instantly or helps agents solve hard cases without transfers.
A cloud-based contact center service supporting customer service agents and end-users across voice and digital channels.
Agents spent significant time manually searching through documentation and disparate applications, causing customer wait times of up to 30 minutes....
“Amazon Connect has always had self-service solutions. Since day one, we've aimed to integrate AI to improve both the agent and customer experience with faster resolutions, avoiding unnecessary escalations, and resolving issues on the first contact.”
Online retailer and cloud services provider for consumer and enterprise markets.
Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.
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