AI case study

AdobeInternal developer support

Engineers wasted time hunting across fragmented systems. An AI assistant now synthesizes answers instantly, bypassing support tickets.

Published|2 months ago

The story

Context

A global software leader with an engineering organization of over 14,000 developers building complex digital experience platforms.

Challenge

Engineering teams wasted significant time manually searching for technical answers across fragmented internal systems. This lack of centralized...

Solution
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Scope & timeline

  • 12 million monthly users of Acrobat AI features
  • 14,000+ developers served by AI assistant

The company

Creative, marketing, and document management software for individuals and enterprises.

IndustrySoftware & Platforms
LocationSan Jose, CA, USA
Employees10K-50K
Founded1982

The AI provider

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

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