Legacy bots deflected queries but resolved just 30%. Rebuilding with reasoning agents doubled the rate of true resolutions.
An AI-native customer service automation platform valued at $1.2B serves enterprise clients including Verizon, YETI, and Canva.
Standard industry metrics masked poor performance, as chatbots achieved 80–100% containment rates while often delivering irrelevant links or failing...
“We got really excited by OpenAI and what was happening in the industry. In 2022, we decided to go all in and rebuild the product using the reasoning capabilities of LLMs.”
AI customer service automation platform for messaging, voice, and email.
AI research and deployment company developing generative models and tools.
Related implementations across industries and use cases
Sequential models collapsed under messy workflows. A parallel AI engine now clears 40k requests/second with sub-3s response times.
AI support risked hallucinations. Now, 20 specialized models fact-check every answer against strict company policies.
Complex refunds once required human review. Rigorous testing now lets AI resolve millions of multi-step queries monthly.
Sequential models collapsed under messy workflows. A parallel AI engine now clears 40k requests/second with sub-3s response times.
AI support risked hallucinations. Now, 20 specialized models fact-check every answer against strict company policies.
Scattered spreadsheets couldn't catch AI hallucinations. Now, automated LLM judges evaluate every prompt change to block regressions.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Hundreds of pages per board book slowed director prep. Now, isolated AI securely condenses sensitive materials into actionable briefs.
Analyzing 10TB of weekly telemetry took IT specialists days. Now, engineers ask AI in natural language to instantly retrieve charts.
Legacy bots deflected queries but resolved just 30%. Rebuilding with reasoning agents doubled the rate of true resolutions.
An AI-native customer service automation platform valued at $1.2B serves enterprise clients including Verizon, YETI, and Canva.
Standard industry metrics masked poor performance, as chatbots achieved 80–100% containment rates while often delivering irrelevant links or failing...
“We got really excited by OpenAI and what was happening in the industry. In 2022, we decided to go all in and rebuild the product using the reasoning capabilities of LLMs.”
AI customer service automation platform for messaging, voice, and email.
AI research and deployment company developing generative models and tools.
Related implementations across industries and use cases
Sequential models collapsed under messy workflows. A parallel AI engine now clears 40k requests/second with sub-3s response times.
AI support risked hallucinations. Now, 20 specialized models fact-check every answer against strict company policies.
Complex refunds once required human review. Rigorous testing now lets AI resolve millions of multi-step queries monthly.
Sequential models collapsed under messy workflows. A parallel AI engine now clears 40k requests/second with sub-3s response times.
AI support risked hallucinations. Now, 20 specialized models fact-check every answer against strict company policies.
Scattered spreadsheets couldn't catch AI hallucinations. Now, automated LLM judges evaluate every prompt change to block regressions.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Hundreds of pages per board book slowed director prep. Now, isolated AI securely condenses sensitive materials into actionable briefs.
Analyzing 10TB of weekly telemetry took IT specialists days. Now, engineers ask AI in natural language to instantly retrieve charts.