Seasonal spikes buried staff in routine queries. AI agents now resolve access issues, freeing humans for complex cases.
A leading research and education publisher faces massive seasonal spikes in service volume as thousands of students access resources simultaneously at the start of each semester.
Surges in inquiries regarding registration and payments overwhelmed support staff, creating bottlenecks during critical enrollment periods. An...
“It can fully execute processes, start to finish. That is going to create a lot of value where you're able to keep service agents focused on more complex issues.”
Global publisher of scientific research, journals, and educational materials.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
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