95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
A UK local authority serving 890,000 residents across critical infrastructure and social services, including health, education, and transport.
The Customer Service Center received 100,000 annual inquiries for adult social care, yet only 5,000 applicants actually qualified for services. This...
“It is essential that we offer fast, accurate information for residents seeking social care and benefits. Google Cloud and Yosh.AI enable us to confirm their status quickly and clearly.”
Local government authority for public services and administration in West Sussex.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Developed AI agents and a chatbot to determine social care eligibility for the council.
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