95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
A UK local authority serving 890,000 residents across critical infrastructure and social services, including health, education, and transport.
The Customer Service Center received 100,000 annual inquiries for adult social care, yet only 5,000 applicants actually qualified for services. This...
“It is essential that we offer fast, accurate information for residents seeking social care and benefits. Google Cloud and Yosh.AI enable us to confirm their status quickly and clearly.”
Local government authority for public services and administration in West Sussex.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Developed AI agents and a chatbot to determine social care eligibility for the council.
Related implementations across industries and use cases
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Repetitive admin bottlenecked frontline services. Now, staff use Copilot to take statutory meeting minutes and clear daily workflows.
Staff manually dug through dense city codes. Now, they query ordinances in plain English for cited answers in seconds.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
A 20-topic limit forced residents to call centers. Grounded AI now covers 3,000 topics, offering personalized answers based on location.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Auditors spent 10 months reviewing boxes of invoices. AI now reconciles the data in hours, freeing staff to investigate anomalies.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
A UK local authority serving 890,000 residents across critical infrastructure and social services, including health, education, and transport.
The Customer Service Center received 100,000 annual inquiries for adult social care, yet only 5,000 applicants actually qualified for services. This...
“It is essential that we offer fast, accurate information for residents seeking social care and benefits. Google Cloud and Yosh.AI enable us to confirm their status quickly and clearly.”
Local government authority for public services and administration in West Sussex.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Developed AI agents and a chatbot to determine social care eligibility for the council.
Related implementations across industries and use cases
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Repetitive admin bottlenecked frontline services. Now, staff use Copilot to take statutory meeting minutes and clear daily workflows.
Staff manually dug through dense city codes. Now, they query ordinances in plain English for cited answers in seconds.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
A 20-topic limit forced residents to call centers. Grounded AI now covers 3,000 topics, offering personalized answers based on location.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Auditors spent 10 months reviewing boxes of invoices. AI now reconciles the data in hours, freeing staff to investigate anomalies.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.