95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
A UK local authority serving 890,000 residents across critical infrastructure and social services, including health, education, and transport.
The Customer Service Center received 100,000 annual inquiries for adult social care, yet only 5,000 applicants actually qualified for services. This...
“It is essential that we offer fast, accurate information for residents seeking social care and benefits. Google Cloud and Yosh.AI enable us to confirm their status quickly and clearly.”
Local government authority for public services and administration in West Sussex.
Developed AI agents and a chatbot to determine social care eligibility for the council.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
West Sussex County Council's Resident support services is part of this use case:
Related implementations across industries and use cases
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Inaccessible PDFs and costly videos bottlenecked outreach. Teams now use AI avatars of real local staff to generate rapid public updates.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
A UK local authority serving 890,000 residents across critical infrastructure and social services, including health, education, and transport.
The Customer Service Center received 100,000 annual inquiries for adult social care, yet only 5,000 applicants actually qualified for services. This...
“It is essential that we offer fast, accurate information for residents seeking social care and benefits. Google Cloud and Yosh.AI enable us to confirm their status quickly and clearly.”
Local government authority for public services and administration in West Sussex.
Developed AI agents and a chatbot to determine social care eligibility for the council.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
West Sussex County Council's Resident support services is part of this use case:
Related implementations across industries and use cases
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Inaccessible PDFs and costly videos bottlenecked outreach. Teams now use AI avatars of real local staff to generate rapid public updates.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.