Advisors lost 30 mins per call to manual notes. Copilot generates them instantly, increasing member advice capacity by 7%.
One of Australia’s largest superannuation funds managing over A$139 billion for 647,000 members, with 70% of investments handled in-house.
Financial advisors were burdened by manual administrative tasks, specifically documenting client interactions, which limited their capacity to serve...
“Building foundational AI capabilities within our workforce is critical to improving our operational efficiency in the immediacy and will contribute to the delivery of personalised retirement outcomes for our members in the future. The expansion of Copilot across all of our employees is a fundamental component of establishing the employee skills and capabilities needed to unlock the benefits of generative AI.”
Superannuation and pension fund for the Australian higher education sector.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Developed a comprehensive training framework for UniSuper's Microsoft 365 Copilot rollout.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.