AI case study

tesaWorkflow automation

Comparing quotes and sorting inquiries manually bottlenecked staff. Now, AI handles both while custom agents proactively flag supply risks.

Published

Key results

Auto-Classified Inquiries
~80%

Result highlights

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The story

Context

A manufacturing company manages extensive procurement and supply chain operations while handling large volumes of routine customer service inquiries.

Challenge

Employees spent up to 45 minutes manually comparing procurement quotes and relied on time-consuming research to identify supply chain risks like...

Solution
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Scope & timeline

  • ~90% daily active usage among registered Copilot users

Quotes

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The company

Manufacturer of technical adhesive tapes and self-adhesive system solutions.

IndustryIndustrial & Manufacturing
LocationNorderstedt, SH, Germany
Employees5K-10K
Founded1906

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

tesa's Workflow automation is part of this use case:

Workplace AI
261 case studies(+253% YoY)
Proven impact?
Average
3.0Typical
3.0Typicalwithin Industrial & Manufacturing
3.0Typicalwithin Knowledge Management

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