Ungoverned AI was too risky for critical banking; a governed path now embeds Copilot and custom assistants into everyday work.
Operator of Banco24Horas, the world's largest independent self-service banking network, with roughly 24,000 devices across Brazil connecting banks, retailers, and millions of people.
Adopting AI broadly across a heavily regulated operation that is critical national infrastructure risked technological fragmentation and ungoverned...
Operator of Banco24Horas, Brazil's largest independent self-service banking network.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Tecban's Workplace assistants is part of this use case:
Related implementations across industries and use cases
Rapid growth buried staff in admin; employees had already turned to ungoverned AI. Weeks of controls, then Copilot replaced shadow use.
Advisors lost hours drafting emails and summarizing notes. AI agents now handle routine prep, freeing humans to advise members.
Routine admin bogged down 120,000 staff. Secure custom GPTs now automate workflows, freeing bankers for strategy and risk analysis.
Rapid growth buried staff in admin; employees had already turned to ungoverned AI. Weeks of controls, then Copilot replaced shadow use.
Advisors lost hours drafting emails and summarizing notes. AI agents now handle routine prep, freeing humans to advise members.
Analyzing 200-page reports took senior reps hours. Now, AI extracts key insights, empowering any sales rep to build tailored client decks.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Manual alert triage overwhelmed analysts. Now, AI resolves 80% of threats autonomously, freeing teams for proactive threat hunting.
Ungoverned AI was too risky for critical banking; a governed path now embeds Copilot and custom assistants into everyday work.
Operator of Banco24Horas, the world's largest independent self-service banking network, with roughly 24,000 devices across Brazil connecting banks, retailers, and millions of people.
Adopting AI broadly across a heavily regulated operation that is critical national infrastructure risked technological fragmentation and ungoverned...
Operator of Banco24Horas, Brazil's largest independent self-service banking network.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Tecban's Workplace assistants is part of this use case:
Related implementations across industries and use cases
Rapid growth buried staff in admin; employees had already turned to ungoverned AI. Weeks of controls, then Copilot replaced shadow use.
Advisors lost hours drafting emails and summarizing notes. AI agents now handle routine prep, freeing humans to advise members.
Routine admin bogged down 120,000 staff. Secure custom GPTs now automate workflows, freeing bankers for strategy and risk analysis.
Rapid growth buried staff in admin; employees had already turned to ungoverned AI. Weeks of controls, then Copilot replaced shadow use.
Advisors lost hours drafting emails and summarizing notes. AI agents now handle routine prep, freeing humans to advise members.
Analyzing 200-page reports took senior reps hours. Now, AI extracts key insights, empowering any sales rep to build tailored client decks.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Manual alert triage overwhelmed analysts. Now, AI resolves 80% of threats autonomously, freeing teams for proactive threat hunting.