Ungoverned AI was too risky for critical banking; a governed path now embeds Copilot and custom assistants into everyday work.
Operator of Banco24Horas, the world's largest independent self-service banking network, with roughly 24,000 devices across Brazil connecting banks, retailers, and millions of people.
Adopting AI broadly across a heavily regulated operation that is critical national infrastructure risked technological fragmentation and ungoverned...
Operator of Banco24Horas, Brazil's largest independent self-service banking network.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Tecban's Workplace assistants is part of this use case:
Related implementations across industries and use cases
Advisors lost hours drafting emails and summarizing notes. AI agents now handle routine prep, freeing humans to advise members.
Manual research slowed audit planning. A custom AI assistant now automates data analysis, cutting planning time by 65%.
Routine admin bogged down 120,000 staff. Secure custom GPTs now automate workflows, freeing bankers for strategy and risk analysis.
Advisors lost hours drafting emails and summarizing notes. AI agents now handle routine prep, freeing humans to advise members.
Routine admin created cognitive load. Copilot now automates repetitive tasks, saving 16% of time for strategic work.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Analyzing 200-page reports took senior reps hours. Now, AI extracts key insights, empowering any sales rep to build tailored client decks.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Ungoverned AI was too risky for critical banking; a governed path now embeds Copilot and custom assistants into everyday work.
Operator of Banco24Horas, the world's largest independent self-service banking network, with roughly 24,000 devices across Brazil connecting banks, retailers, and millions of people.
Adopting AI broadly across a heavily regulated operation that is critical national infrastructure risked technological fragmentation and ungoverned...
Operator of Banco24Horas, Brazil's largest independent self-service banking network.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Tecban's Workplace assistants is part of this use case:
Related implementations across industries and use cases
Advisors lost hours drafting emails and summarizing notes. AI agents now handle routine prep, freeing humans to advise members.
Manual research slowed audit planning. A custom AI assistant now automates data analysis, cutting planning time by 65%.
Routine admin bogged down 120,000 staff. Secure custom GPTs now automate workflows, freeing bankers for strategy and risk analysis.
Advisors lost hours drafting emails and summarizing notes. AI agents now handle routine prep, freeing humans to advise members.
Routine admin created cognitive load. Copilot now automates repetitive tasks, saving 16% of time for strategic work.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Analyzing 200-page reports took senior reps hours. Now, AI extracts key insights, empowering any sales rep to build tailored client decks.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.