AI case study

TalkiatryReferral processing

Staff manually entered faxed referrals across multiple portals, creating backlogs. Now, AI extracts the data and handles follow-ups.

Published|7 months ago

Key results

Processing Time
~1 min
vs 24-48 hours
Processing Volume
2x
Manual Follow-ups
0
vs 1 to 3 times

Result highlights

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The story

Context

A national mental health practice addressing the critical shortage of psychiatric care relies heavily on faxed patient referrals from partner providers.

Challenge

Incoming fax referrals required staff to manually download, data-enter, and submit documents across multiple portals, resulting in a 24-to-48-hour...

Solution
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Quotes

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The company

Talkiatry logo

Talkiatry

talkiatry.com

Virtual psychiatry and medication management platform covered by insurance.

IndustryHealthcare Providers
LocationNew York, NY, USA
Employees251-1K
Founded2020

The vendor

AI-powered healthcare operations platform that automates referral management, fax processing, and document intake for medical practices.

IndustrySoftware & Platforms
LocationNew York, NY
Employees51-200
Founded2020

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