AI case study

BetterNightPatient referral processing

A 10-person ops team manually transcribed faxes into EMRs. Now, an AI model extracts and routes data directly, clearing the backlog.

Published|9 months ago

Key results

Processing Time (Per 10)
<15 mins
Fax Turnaround
<1 hour
Human Data Errors
0

Result highlights

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The story

Context

A comprehensive sleep health provider relying on a 10-person operations team to manage manual patient intake and daily referral processing.

Challenge

Patient intake workflows required extensive manual data entry and constant fax wrangling to move information into the electronic medical record...

Solution
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Quotes

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The company

BetterNight logo

BetterNight

betternight.com

Virtual sleep clinic for sleep apnea diagnosis, home testing, and therapy support.

IndustryHealthcare Providers
LocationSan Diego, CA, USA
Employees51-250
Founded1995

The vendor

AI-powered healthcare operations platform that automates referral management, fax processing, and document intake for medical practices.

IndustrySoftware & Platforms
LocationNew York, NY
Employees51-200
Founded2020

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