A 30-year-old system spawned shadow IT. Now, AI empowers 60% of staff to build their own tools, cutting prototype creation time by 50%.
A Japan-based IT solutions provider with approximately 100 employees specializing in end-to-end systems integration and responding to rising demand for cloud solutions.
A 30-year-old legacy system created data silos between off-the-shelf tools and custom platforms, making it impossible to track sales conversions...
“We started working on a project with a customer who had ServiceNow in 2022. Our engineers had such a good experience with ServiceNow, we realized it was the right platform for our business needs too.”
ICT services and custom software development specializing in AWS and ServiceNow.
Global complexity forced heavy reliance on outside counsel. Teams now run jurisdictional comparisons in-house, cutting external spend.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.