AI case study

Syracuse UniversityInstitutional data platform

Decades of data were buried in rigid keyword searches. Now, custom AI agents let the campus query millions of records in natural language.

Published

Key results

Donor Query Time Saved
2 weeks
Exam Score Improvement
12 pts

Result highlights

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The story

Context

A private research university with more than 20,000 students, with operations spanning donor management, course discovery, and campus security distributed across decades of accumulated, siloed institutional data.

Challenge

Faculty skepticism about AI in the classroom and a teaching model unchanged for over a century made broad adoption uncertain from the start. Decades...

Solution
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Scope & timeline

  • Data prep time for AI projects cut from 3 months to 6 weeks
  • 394% growth in student peak daily active users
  • 214% growth in staff peak daily active users
  • 146% growth in faculty daily active users

Quotes

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The company

Syracuse University logo

Syracuse University

syracuse.edu

Private research university offering undergraduate, graduate, and professional programs.

IndustryEducation & Training
LocationSyracuse, NY, USA
Employees5K-10K
Founded1870

The vendor

Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.

IndustrySoftware & Platforms
Location2 Pennsylvania Plaza, 10121, York, New York, United States
Employees1K-5K
Founded2021

Use case

Syracuse University's Institutional data platform is part of this use case:

Enterprise Search
161 case studies(+4% YoY)
Proven impact?
LowModerateVery Strong
3.3Moderate
3.6Moderatewithin Education & Training
2.9Lowwithin Knowledge Management

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