Manual triage bottlenecked 22k monthly tickets. AI now answers initial queries and tags urgency, driving 85% one-touch resolution.
A global marketplace for print-on-demand home decor offers over 1 million designs to 3.3 million creatives while handling 22,000 monthly support tickets from artists, shoppers, and B2B partners.
Manual ticketing processes struggled to manage a surge in volume during the pandemic, creating bottlenecks for diverse customer groups ranging from...
“We have artists uploading designs to the site and participating in design challenges. We have people shopping on the marketplace, buying wallpaper or home decor. And, we have people making custom things for themselves. We also have a lot of B2B customers, like interior designers and individual sellers on Etsy or Amazon Marketplace that make clothes and other items with our fabrics.”
Marketplace for custom-printed fabric, wallpaper, and home decor.
AI-powered customer service and employee experience software platform.
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