AI case study

ServiceNowInvestor relations research

IR research meant sifting hundreds of SharePoint docs by hand. Now specialized agents route and synthesize it—26% faster, citations sharper.

Published

Key results

Performance Improvement
26%
Accuracy Improvement
>16%
Response Quality Increase
15%

Result highlights

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The story

Context

An enterprise workflow software company with approximately 28,000 employees and its own AI platform, whose investor relations team relied on Microsoft 365 as its primary research environment, with data spread across SharePoint, Excel spreadsheets, and licensed external sources.

Challenge

Analysts preparing market research had to manually search hundreds of SharePoint documents, review public and licensed websites, and perform Excel...

Solution
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Quotes

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The company

ServiceNow logo

ServiceNow

servicenow.com

ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.

IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

ServiceNow's Investor relations research is part of this use case:

Research Synthesis
25 case studies(+50% YoY)
Proven impact?
LowModerateVery Strong
3.0Moderate
2.5Lowwithin Knowledge Management

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