AI case study

RAINNSoftware development

Each encrypted channel took months to wire up. Claude Code cut Signal to 30 days—a lean team now reaches survivors wherever they feel safe.

Published

The story

Context

The operator of the U.S. National Sexual Assault Hotline for over 30 years, with a small engineering team expanding crisis support to encrypted platforms like Signal, WhatsApp, and Telegram, where survivor anonymity and real-time PII redaction are non-negotiable technical requirements.

Challenge

Each new encrypted channel integration previously required months of engineering work, a timeline that couldn't flex to partner deadlines or urgent...

Solution
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Scope & timeline

  • Signal integration built in ~30 days vs months prior
  • Full WhatsApp/text/phone crisis suite deployed in 1 week

Quotes

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The company

Anti-sexual violence organization operating the National Sexual Assault Hotline.

IndustryNon-Profit & Social Impact
LocationWashington, DC, USA
Employees51-250
Founded1994

The vendor

Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.

IndustrySoftware & Platforms
Location2 Pennsylvania Plaza, 10121, York, New York, United States
Employees1K-5K
Founded2021

Use case

RAINN's Software development is part of this use case:

Code Generation
136 case studies(+89% YoY)
Proven impact?
LowModerateVery Strong
4.2Moderate
4.1Moderatewithin Product Engineering

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