Subjective pension reviews led to costly disputes. AI now validates decisions against legal precedents, cutting lost lawsuits by 50%.
One of Colombia's leading pension administrators manages over 8 million clients and 40% of the industry's voluntary savings.
Assigning survivor pensions required analysts to spend hours manually reading investigation files, creating significant bottlenecks. Subjective...
“Este proyecto trascendía el uso tradicional de los datos en un data lake, para empezar a dar procesos inteligentes autónomos a la compañía en un proceso muy crítico como la definición de las pensiones.”
Pension and severance fund manager for individuals and businesses.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Manual reviews bottlenecked legal workflows. AI now automates drafting and litigation responses, saving lawyers 10 hours weekly.
Writers averaged 2.3 reports/year. Teams now generate 300-page regulatory drafts in minutes, cutting writing time by 90%.