Agents spent 2-5 minutes summarizing each call. Copilot now automates the task, saving 550 hours monthly.
A subsidiary of Poland’s largest bank serving 150,000 businesses daily with car and equipment leasing, handling up to 800 complex support calls every day.
A legacy on-premises system required IT intervention for simple voice prompt updates and forced agents to spend two to five minutes manually...
“During our research into available market solutions, our long-term partner, Netwise, introduced us to Dynamics 365 Contact Center. This prompted us to proceed with a proof of concept (PoC). The results of the PoC were crucial in making our final decision about which solution to adopt.”
Leasing, loans, and rental services for vehicles, machinery, and equipment.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Introduced Dynamics 365, conducted the PoC, and integrated telephony and data for PKO Leasing.
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