AI case study

NTT DATAAgent monitoring

Agents looked healthy — 200s, no errors — while decisions quietly deteriorated. Unified tracing across every layer now surfaces the why.

Published

Key results

MTTR Reduction
~70%

Result highlights

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The story

Context

A global IT services firm whose Technology Innovation Headquarters validates emerging AI architectures and develops the operational frameworks that enterprise customers use to move agentic AI from experimentation into production.

Challenge

Traditional application monitoring could confirm agents were running but couldn't explain how they reached decisions: which prompt drove a specific...

Solution
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Quotes

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The company

NTT DATA logo

NTT DATA

nttdata.com

Global IT services and consulting provider for digital transformation and cloud.

IndustryTechnology
LocationTokyo, Japan
Employees50K-100K
Founded1988

The vendor

Observability and security platform for cloud-scale monitoring and analytics.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees5K-10K
Founded2010

Use case

NTT DATA's Agent monitoring is part of this use case:

AI Infrastructure
83 case studies(+86% YoY)
Proven impact?
LowModerateVery Strong
3.6Moderate
3.4Moderatewithin Product Engineering

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