AI case study

Nol UniverseSelf-service analytics

Every data question routed through engineers. Now 800+ users — 70% non-technical — query a 200-country travel dataset in plain language.

Published

The story

Context

A global travel platform connecting flights, trains, buses, lodging, tours, and entertainment data across more than 200 countries.

Challenge

As the platform scaled to 200+ countries, managing infrastructure became complex and tracking operational costs increasingly difficult. Non-technical...

Solution
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Scope & timeline

  • 1,000+ users applying data daily via Genie Agents
  • 800+ active users on Genie Agents across 10+ spaces

The company

Nol Universe logo

Nol Universe

nol-universe.com

Online travel and leisure platform for tours, ticketing, and booking services.

IndustryTravel & Tourism
LocationSeoul, South Korea
Employees251-1K
Founded2023

The vendor

Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.

IndustrySoftware & Platforms
LocationSan Francisco, California, United States
Employees10K-50K
Founded2013

Use case

Nol Universe's Self-service analytics is part of this use case:

Data Intelligence
92 case studies(+284% YoY)
Proven impact?
LowModerateVery Strong
3.9Moderate
2.6Lowwithin Knowledge Management

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