AI case study

MultiCare Health SystemClinical documentation

550+ clinicians tested three ambient AI tools head-to-head; Ambience won on usability and accuracy, earning enterprise-wide rollout.

Published

Key results

After-Hours Documentation Reduction
38%
Documentation Time Reduction
33%
Patient Face Time Increase
17%

Result highlights

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The story

Context

A large health system with clinicians across more than 20 specialties, evaluating ambient AI solutions for clinical documentation.

Challenge

Clinicians faced heavy administrative burden from manual documentation, and leadership wanted proof, not hype, that an ambient AI tool could...

Solution
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Scope & timeline

  • 92% clinician adoption among participants
  • 81% of patient visits use Ambience AI

Quotes

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The company

MultiCare Health System logo

MultiCare Health System

multicare.org

Nonprofit hospital and healthcare network serving Washington and Oregon.

IndustryHealthcare Providers
LocationTacoma, WA, USA
Employees10K-50K
Founded1882

The vendor

Ambience Healthcare logo

Ambience Healthcare

www.ambiencehealthcare.com

AI-powered clinical documentation platform that uses ambient AI to automate medical note-taking and clinical workflows for healthcare providers.

IndustrySoftware & Platforms
LocationSan Francisco, CA
Employees51-200
Founded2020

Use case

MultiCare Health System's Clinical documentation is part of this use case:

Clinical Documentation
108 case studies(-18% YoY)
Proven impact?
Average
4.1Typical
4.1Typicalwithin Healthcare Providers
4.1Typicalwithin Product Engineering

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