AI case study

Mosaic AIEnterprise knowledge search

Agents lost time toggling between fragmented silos. A unified AI layer now connects 100+ systems to resolve inquiries automatically.

Published|2 months ago

Key results

Faster Response Time
~35%
Tickets Handled Increase
~75%
Closed Tickets Increase
~50%

Result highlights

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The story

Context

An enterprise AI platform provider integrating over 100 business systems to power assistants for customer support, R&D, and sales teams.

Challenge

Customer-facing staff struggled to navigate fragmented data silos, wasting time toggling between multiple SaaS applications to find answers. This...

Solution
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Quotes

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The company

Mosaic AI logo

Mosaic AI

getmosaic.ai

AI-powered customer support and knowledge automation platform for B2B SaaS teams.

IndustrySoftware & Platforms
LocationTel Aviv, Israel
Employees11-50
Founded2021

The vendor

Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.

IndustryTechnology
LocationMountain View, CA, USA
Employees100K+
Founded1998

Use case

Mosaic AI's Enterprise knowledge search is part of this use case:

Enterprise Search
164 case studies(+41% YoY)
Proven impact?
LowModerateVery Strong
3.5Moderate
3.2Moderatewithin Software & Platforms
3.8Moderatewithin Product Engineering

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