A 20-topic limit forced residents to call centers. Grounded AI now covers 3,000 topics, offering personalized answers based on location.
The most populous county in Maryland serves over 1 million constituents just outside Washington, DC, managing public services ranging from waste removal to emergency notifications.
A previous chatbot covered only 20 topics, leaving 35% to 45% of online queries unanswered and straining call centers. The county needed to scale...
“Our strategy is wrapped around this idea of serving our internal employees so that they can then serve our constituents better.”
Local government providing public services and administration for Maryland residents.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Provided the software and technical support to help the county build its Monty 2.0 chatbot.
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