A 20-topic limit forced residents to call centers. Grounded AI now covers 3,000 topics, offering personalized answers based on location.
The most populous county in Maryland serves over 1 million constituents just outside Washington, DC, managing public services ranging from waste removal to emergency notifications.
A previous chatbot covered only 20 topics, leaving 35% to 45% of online queries unanswered and straining call centers. The county needed to scale...
“Our strategy is wrapped around this idea of serving our internal employees so that they can then serve our constituents better.”
Local government providing public services and administration for Maryland residents.
Provided the software and technical support to help the county build its Monty 2.0 chatbot.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Montgomery County's Constituent support chatbot is part of this use case:
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A 20-topic limit forced residents to call centers. Grounded AI now covers 3,000 topics, offering personalized answers based on location.
The most populous county in Maryland serves over 1 million constituents just outside Washington, DC, managing public services ranging from waste removal to emergency notifications.
A previous chatbot covered only 20 topics, leaving 35% to 45% of online queries unanswered and straining call centers. The county needed to scale...
“Our strategy is wrapped around this idea of serving our internal employees so that they can then serve our constituents better.”
Local government providing public services and administration for Maryland residents.
Provided the software and technical support to help the county build its Monty 2.0 chatbot.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Montgomery County's Constituent support chatbot is part of this use case:
Related implementations across industries and use cases
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Many parents wanted to discuss firearm safety—but froze before the first sentence. An AI agent now meets them there with tailored guidance.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
High incident volumes across complex IT/OT networks overwhelmed security teams. Now, AI agents triage alerts so analysts can hunt threats.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.