AI case study

Malta Information Technology Agency (MITA)Legal document drafting

Tendering documents took weeks to draft and varied in quality across ministries. Copilot now generates a compliant first draft in minutes.

Published

The story

Context

The central IT agency for the Maltese government, responsible for driving digital transformation across all ministries and entities, with Microsoft 365 already deployed to 30,000+ public service employees.

Challenge

Government departments faced inefficient manual processes, fragmented institutional knowledge, and inconsistent output quality across ministries....

Solution
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Scope & timeline

  • Copilot rolled out to 12,500+ government employees
  • 150% increase in government Copilot licenses from demand
  • 90%+ monthly active user rate across Copilot deployment

Quotes

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The company

Malta Information Technology Agency (MITA) logo

Malta Information Technology Agency (MITA)

mita.gov.mt

Government's central ICT partner for secure infrastructure and digital services in Malta.

IndustryGovernment & Public Sector
LocationSanta Venera, Malta
Founded1990

The implementation partner

Role in this case study

Led adoption and change management workshops, nurtured user readiness for Copilot adoption.

IndustryTechnology
LocationRiga, Latvia
Employees251-1K
Founded1997

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

Malta Information Technology Agency (MITA)'s Legal document drafting is part of this use case:

Document Drafting
76 case studies(-5% YoY)
Proven impact?
LowModerateVery Strong
4.5Moderate
4.1Moderatewithin Legal & Compliance

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103 AI case studies in Government & Public Sector

158 AI case studies in Legal & Compliance