Customer inquiries took eight hours; reports consumed weeks. AI copilots now empower staff to double resolutions and draft reports in days.
One of the UK's largest investment companies, with a 170-year legacy, set an ambitious target to reduce operating costs by £230 million through 2025.
Responding to customer inquiries could take up to eight hours, while manual reporting tasks consumed weeks of employee time. The organization needed...
“With Microsoft, we’re not just solving today’s challenges—we’re building the AI–driven foundations that will define the future of work. The journey has only just begun.”
Savings and investment management firm for retail and institutional clients.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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Routine tasks buried strategic work. Teams now use AI to draft RFPs and summaries, saving 121 minutes weekly.
Routine admin created cognitive load. Copilot now automates repetitive tasks, saving 16% of time for strategic work.
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