AI case study

Commonwealth Bank of AustraliaEmployee productivity

Routine admin created cognitive load. Copilot now automates repetitive tasks, saving 16% of time for strategic work.

Published

Key results

Rebates Found
$1.2B
Time Savings
16%
User Preference
84%

Result highlights

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The story

Context

One of Australia’s largest banks serves approximately 17 million customers and manages complex financial needs in a rapidly evolving market.

Challenge

Routine administrative tasks created significant cognitive load for employees, limiting time for high-value strategic work. Additionally, the...

Solution
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Scope & timeline

  • 10,000 active internal Copilot users

Quotes

“Our mission at CommBank is to build a brighter future for all.”

– Dan Jermyn, Chief Decision Scientist at Commonwealth Bank of Australia, Commonwealth Bank of Australia
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The company

Commonwealth Bank of Australia logo

Commonwealth Bank of Australia

commbank.com.au

Multinational banking and financial services provider for individuals and businesses.

IndustryFinancial Services
LocationSydney, NSW, Australia
Employees10K-50K
Founded1911

The vendor

Microsoft logo

Microsoft

www.microsoft.com

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

Commonwealth Bank of Australia's Employee productivity is part of this use case:

Workplace AI
179 case studies(+27% YoY)
Proven impact?
LowModerateVery Strong
4.3Moderate
5.3Strongwithin Financial Services
4.0Moderatewithin Knowledge Management
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