IT staff logged in every six hours to check 30 systems. GenAI now automates monitoring, saving 3,000 hours and ending downtime risk.
A global leader in building technology with 94,000 employees and a digital backbone supporting more than 30 enterprise systems.
IT staff had to manually log in every six hours to check performance and capture KPIs, a repetitive process that consumed thousands of hours...
“With the SAP Automation Pilot service and SAP MaxAttention program, we had trusted guidance every step of the way. Together, they helped us identify potential, build a scalable AI strategy, develop and deploy solutions, and optimize the solutions for lasting impact.”
Building technology, HVAC, fire, and security solutions for smart facilities.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
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Doubling revenue buried staff in admin. Bots now automate invoices and extract CAD specs, saving 10,000 hours annually.
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Engineers manually scoured dashboards to investigate alerts. Now, they query an AI agent to pinpoint root causes and surface exact fixes.
Equipment blind spots risked production quality. AI now diagnoses machine health, shifting teams from reactive repairs to proactive care.
Manually transferring field notes took seven hours per request. AI now summarizes data and creates work orders instantly.
Fragmented knowledge across 30 jurisdictions slowed work. Lawyers now use AI to draft and research, minimizing external counsel scope.
Data silos left field teams blind during outages. Now, scanning a QR code instantly delivers live diagnostics and AI-guided repair steps.
Writing case notes consumed support staff. GenAI now drafts summaries instantly, saving IT and HR nearly 10 hours of work every day.
Operations relied on local Excel sheets. Custom LLMs now translate tickets instantly and automate approvals across 600 sites.