Routine admin bottlenecked teams navigating rapid FinTech shifts. Now, employees use Copilot to draft minutes and surface internal data.
Japan's only international payment brand navigates a rapidly transforming financial technology landscape that requires continuous operational evolution to maintain competitiveness.
To grow amid rapid industry change, the organization needed to streamline daily administrative tasks like taking meeting minutes, searching for...
“We view generative AI for work transformation in three levels: 1) streamline daily work, 2) enhance internal tasks, 3) support customer service. Level 1 is like strength training—it builds foundational skills needed for more advanced use. We needed AI that every employee could use in daily work.”
International payment network and credit card issuer based in Japan.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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