Technicians sifted through email chains to manage 40,000 annual calls. AI now aggregates history into instant summaries for 300 agents.
A global manufacturer of modular plastic conveyor belts serves customers in over 100 countries with support in 18 languages.
With nearly 40,000 annual service calls involving highly specialized equipment, technicians struggled to quickly research complex account histories....
“If we can introduce efficiencies into understanding our customers, that yields a more meaningful conversation and deepens our relationship with that customer.”
Modular plastic conveyor belts and industrial conveyance solutions.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Intralox's Service case summaries is part of this use case:
Related implementations across industries and use cases
Complex multi-tab spreadsheets limited early bots. Now, an extraction pipeline structures this data for AI to reliably resolve queries.
Servicing 1.4M elevators required manual data prep. Now, an AI agent equips technicians with real-time telemetry before they arrive.
Employees spent hours manually summarizing and translating technical documents. Now, custom GPTs generate first drafts for teams to refine.
Calls dropped, records scattered—students started over at every handoff. Copilot transcription now carries the full picture through.
Agents juggled disconnected systems while customers repeated themselves. AI now surfaces the full picture on arrival—handling time down 30%.
Manual 12-day checks for EU deforestation rules created risk. Now, an AI traces the supply chain in 3 minutes, ensuring full compliance.
Minor updates required 3.5-hour re-recordings. Now, teams use AI avatars to regenerate training videos from slides in 30 minutes.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Technicians sifted through email chains to manage 40,000 annual calls. AI now aggregates history into instant summaries for 300 agents.
A global manufacturer of modular plastic conveyor belts serves customers in over 100 countries with support in 18 languages.
With nearly 40,000 annual service calls involving highly specialized equipment, technicians struggled to quickly research complex account histories....
“If we can introduce efficiencies into understanding our customers, that yields a more meaningful conversation and deepens our relationship with that customer.”
Modular plastic conveyor belts and industrial conveyance solutions.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Intralox's Service case summaries is part of this use case:
Related implementations across industries and use cases
Complex multi-tab spreadsheets limited early bots. Now, an extraction pipeline structures this data for AI to reliably resolve queries.
Servicing 1.4M elevators required manual data prep. Now, an AI agent equips technicians with real-time telemetry before they arrive.
Employees spent hours manually summarizing and translating technical documents. Now, custom GPTs generate first drafts for teams to refine.
Calls dropped, records scattered—students started over at every handoff. Copilot transcription now carries the full picture through.
Agents juggled disconnected systems while customers repeated themselves. AI now surfaces the full picture on arrival—handling time down 30%.
Manual 12-day checks for EU deforestation rules created risk. Now, an AI traces the supply chain in 3 minutes, ensuring full compliance.
Minor updates required 3.5-hour re-recordings. Now, teams use AI avatars to regenerate training videos from slides in 30 minutes.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.