Technicians sifted through email chains to manage 40,000 annual calls. AI now aggregates history into instant summaries for 300 agents.
A global manufacturer of modular plastic conveyor belts serves customers in over 100 countries with support in 18 languages.
With nearly 40,000 annual service calls involving highly specialized equipment, technicians struggled to quickly research complex account histories....
“If we can introduce efficiencies into understanding our customers, that yields a more meaningful conversation and deepens our relationship with that customer.”
Modular plastic conveyor belts and industrial conveyance solutions.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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